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Help us improve your experience
Tell us what worked well, what could be clearer or what would make our services easier to use. Feedback can relate to communication, appointments, access, our website or your experience of support.
You may submit feedback without giving your name or contact details. If you want us to reply, choose a safe contact method below. For a concern that needs formal review, use Make a Complaint instead.
privacy
Privacy and anonymous feedback
Your privacy matters to us. Here’s how we handle feedback, anonymous submissions and the information provided when you contact us.
How we handle your feedback to improve
We use feedback to understand experiences and improve services. Feedback is reviewed by staff responsible for responding and improvement, with access limited according to their role. We may need to discuss relevant information with others to understand an issue, while respecting privacy requirements.
Submitting feedback anonymously
An anonymous form does not ask for your name or contact details. Please avoid information that identifies you if you wish to remain unnamed. Website security and spam prevention tools may process technical information, so we do not promise that online submissions are untraceable. Our Privacy Policy explains the tools and information handling.
What happens with anonymous feedback
We cannot reply to anonymous feedback or ask you to clarify it. You can call 03 7046 4767 if you need help providing feedback or want to discuss another way to submit it.